Boris Valkov, an AI engineer who contributed to PyTorch at Meta, founded Lace AI after recognizing AI's potential in customer service software. Inspired by his childhood in the grocery store business, he sought to combine AI and customer service. Lace AI's software focuses on the home services sector, analyzing customer calls to improve conversion rates. The company, based in Mountain View, works with over 100 firms and offers unique comprehensive monitoring of customer interactions, claiming to capture every potential sales opportunity.
The premise behind Lace is that if a customer calls in to one of these businesses, it can either convert into a sale - or not.
Valkov realized that artificial intelligence was about to unlock capabilities in the application layer in the software stack.
The company claims its software can help improve the chances of call conversions by analyzing all incoming calls.
Lace's revenue intelligence software uses AI to analyze all calls, ensuring that no potential lead or opportunity is missed.
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