Cisco has unveiled its new suite of agentic AI tools including the Webex AI Agent, designed to streamline customer service with 24/7 operational capability and human-like communication. The AI also supports human agents by suggesting responses and providing real-time transcription. Additional offerings focus on enhancing employee experiences by integrating with enterprise systems like Salesforce. As businesses recognize the value of agentic AI, Cisco aims to redefine collaborative dynamics between people and technology, enhancing overall productivity and user experience.
Cisco is driving toward a future where AI anticipates customer and employee needs, addresses challenges, fulfills intent, and further enhances productivity for all.
Enterprises are starting to realize the potential of agentic AI. It is reinventing what it means for people and technology to work together across the physical and digital worlds.
Collection
[
|
...
]