A customer-centric approach is essential for success, particularly in software development, where client satisfaction directly impacts business outcomes.
To create a truly customer-centric business, organizations need to adopt a holistic approach, including a customer-focused culture and using data for insights.
A customer-centric business model focuses on understanding customers' viewpoints and needs throughout the entire customer lifecycle.
In a customer-centric organization, no discussions or decisions occur without considering the customer's voice, ensuring all actions benefit the customer.
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