Behavioural economics: how to create a business model that retains customers
Briefly

Behavioural economics is increasingly vital for businesses aiming to understand and influence consumer behavior. It bridges psychology and economics to reveal why decisions often defy rationality, pointing out how emotional factors affect choices. Companies can leverage this knowledge to craft strategies that not only draw in customers but also secure their long-term loyalty. By recognizing the psychological underpinnings of consumer behavior, businesses can create models that resonate with users, ultimately fostering enduring relationships that benefit both the customer and the company.
Understanding customer behaviour, preferences and psychological reactions helps create a business model that meets user expectations and fosters customer loyalty.
Using insights from behavioural economics, it is possible to build more accurate and effective customer engagement strategies.
Behavioural economics combines psychology and economics to help explain why people make economic decisions, often without following the principles of rationality.
The influence of emotion and subjective judgement leads to decisions that are not always based on logic and long-term benefit.
Read at Business Matters
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