A customer recounts his poor experience with StubHub when attending a Rod Stewart concert in Paris, where promised ticket delivery failed. After purchasing tickets as a present, the delivery method changed to e-tickets just days before the show. Despite assurances from StubHub, tickets never arrived, resulting in a ruined trip. While StubHub refunded the ticket price, its Global User Agreement states it is not liable for any incidental expenses like flights or hotels, leaving the customer frustrated and feeling let down by the service.
StubHub should have delivered your tickets as promised. However, its Global User Agreement states that it is not liable for any indirect or consequential damages.
You had every reason to believe you would get the tickets by email, and the failure to deliver them just before the show is a major letdown.
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