Jackie Wan, the head chef and owner of Forum Chinese restaurant in Great Shelford, has found an innovative solution to tackle negative online reviews by using CCTV footage. This approach allows him to address customer complaints with accurate evidence, enhancing trust and accountability in his restaurant. Over his 11 years of operation, Wan has encountered various feedback challenges, including a case where a diner claimed a dish contained too few prawns. By reviewing the footage, he seeks to ensure clarity and maintain high standards in his establishment.
Jackie Wan, the owner of Forum Chinese restaurant, uses CCTV footage to counter false online reviews, demonstrating accountability and commitment to customer satisfaction in his 11-year operation.
In response to a disappointing review about the number of prawns in a dish, Wan conducted a week-long inquiry using surveillance footage, emphasizing the importance of clarity in customer feedback.
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