The ongoing troubles for Hertz continue, as despite a $168 million class-action lawsuit settlement, the company has failed to address critical operational issues.
Hertz has shown a lack of transparency regarding how it plans to ensure better service, as it continues to employ problematic practices like involving law enforcement in vehicle retrieval.
An extreme incident highlights Hertz's continuing troubles, where a customer faced a $10,000 charge for mileage on an Unlimited Miles rental, showcasing systemic flaws in the company.
Hertz's customer interactions reveal a dismissive attitude towards grievances, evidenced by an employee's inability to validate exorbitant fee imposition for a service that assured unlimited miles.
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