Ronan Harris, Snap's EMEA president, shifted his leadership style due to advice from his father, who encouraged him to move away from impersonal thank-you emails. Instead, he embraced handwritten notes and personal recognition, taking the time to explain to individual employees why their work mattered. This change not only strengthened team bonds but also left a lasting impression, with many employees recalling the gesture years later. Harris's approach highlights the importance of personal connection in effective leadership.
They absolutely remember it; they remember the fact that some boss, several layers up, actually gave enough of a hoot to come and sit down and thank them.
Go and talk to them and tell them why. This was a lesson that sparked a change in my leadership approach.
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