"Not all revenue is good revenue. Some revenue comes with a cost that does not show up on a P and L. It shows up in your team, your culture and your ability to focus."
"The moment that changed how I lead... HR had already reviewed the call, and it was clear our salesperson handled it exactly how she should have. She redirected the conversation, stayed focused and made it clear she wanted to keep things professional."
"My initial reaction was to protect the revenue and contain the situation. I suggested moving the account to a male representative so we could avoid further issues and keep the client."
"HR pushed back and made a point I could no longer ignore: the cost of keeping certain clients often outweighs the revenue they bring."
In business, the notion that the customer always comes first can lead to detrimental outcomes. Not all revenue is beneficial, as some clients can negatively impact team morale and culture. A significant moment in leadership occurs when prioritizing employee safety and respect over revenue becomes essential. Real growth is achieved by working with the right clients, establishing boundaries, and letting go of unproductive relationships that do not align with the company's direction.
Read at Entrepreneur
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