"Fried chicken is arguably just as American as burgers and fries, and that's why there are nearly as many fried chicken fast food establishments as there are burger chains. The oldest, and one many consider among the best fried chicken chains in the US, is KFC. And yet, despite its constant presence in the industry, customers have become increasingly disillusioned with the brand. In fact, in a Reddit thread, disgruntled KFC customers weren't shy about expressing their outright disdain for the once beloved chain."
"But even the fried chicken itself has left a bad taste in customers' mouths. Most Redditors reckon it's only okay, and often overly greasy. One user bemoaned the sogginess, arguing it's "caused by sitting under heat lamps longer than an hour." Even worse were KFC's sides, which regular customers really railed against as "school cafeteria level," including claiming that KFC's biscuits "taste like flour and salt" and likening their mashed potatoes and gravy to "sludge" and "wallpaper paste.""
KFC remains a major fried chicken chain known for its 11-spice-and-herb recipe and use of 100% chicken. Customer sentiment has soured, with many describing the chicken as only okay and overly greasy. Reports attribute soggy chicken to prolonged exposure under heat lamps. Sides draw significant criticism, with biscuits described as tasting like flour and salt, mashed potatoes and gravy compared to sludge, and mac and cheese likened to yellow paste. KFC's french fries have ranked poorly in taste tests and the brand is being unfavorably compared to rivals like Popeyes and Burger King.
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