Enzo Medaglia, who owns Umberto's restaurant with his wife Gina, recently celebrated 31 years of serving Italian cuisine in Hornchurch. He emphasizes their commitment to homemade dishes that set them apart from chain restaurants. The Medaglia family, including their daughter Tia, plays an integral role in the business, fostering a community atmosphere that keeps customers returning. Enzo reflects on strong ties with both customers and staff, noting many have been with them for over 15 years. While longstanding patrons remain loyal, the restaurant is also attracting a younger demographic through positive reviews online.
As a family-run business we look after our staff - they stay with us for years and years and years. It's very important for customers when they come in, they want to see faces that they have seen before and that's worked in our favour as well.
It's not your run of the mill chain restaurant. It's really unique, and there's not many of us left unfortunately.
Everything we do is homemade - it's something that no one does around in Hornchurch and that's what gets people coming back.
You almost feel like you're talking to friends because you have that rapport with them.
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