Travelers experienced severe disruptions due to a CrowdStrike software outage, with airlines failing to manage crises, leading to mass delays and cancellations.
We asked affected readers to share their experiences during the incident and more than 230 of them responded, almost unanimously telling us that the airlines failed at every point of travel, for every kind of traveler. Airline apps malfunctioned. Gate agents were simply overwhelmed.
Almost two months later, requested reimbursements for food, accommodation and transportation expenses are still outstanding. Most complainants specifically highlighted Delta Air Lines' struggles compared to others.
Delta alone canceled 7,000 flights over a five-day period, leading to significant disruptions and frustrations among travelers, showcasing the software's critical importance in airline operations.
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