Laura Eichenhorn faced issues returning a warped Acer Chromebook via PayPal after a refund request. Upon filing a report, PayPal directed her to pursue a chargeback through her bank, which ultimately sided with the merchant, leaving her without the device or her money. The advice given to Laura was misguided, highlighting the complexities of consumer disputes in e-commerce. The author emphasizes the importance of understanding the chargeback process and suggests seeking higher-level customer service assistance in such cases.
The PayPal representative you spoke to gave you incorrect information. But are you out of luck? It sure looks that way.
In my experience, the best banks will try to resolve this outside the formal dispute process by contacting the merchant directly.
Collection
[
|
...
]