Chatbots engage users instantaneously, responding to inquiries and enhancing the customer journey, simulating human-like conversations and providing reliable support around the clock.
AI chatbots, trained on datasets, utilize advanced AI and ML to process customer data, dramatically improving the customer service experience and operational efficiency.
The evolution of chatbots began in the 1960s with Eliza, which used simple rule-based patterns, setting the foundation for modern models that use advanced machine learning.
Modern chatbots like Siri and Alexa exemplify the advancements in conversational AI, which enable seamless human-computer interaction, ultimately enhancing accessibility and user experience.
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