In June 2023, a family faced multiple issues during their six-night stay in a Paris Airbnb, including faulty electricity, non-functional Wi-Fi, and a significant robbery that resulted in the loss of valuables. After finding their apartment was accessed through a hidden key, they engaged with the police who managed to apprehend the thief. Although they received insurance compensation for their losses, the family felt Airbnb should have been responsible for covering the incident and more responsive in addressing the issues faced during their stay. Eventually, with intervention, Airbnb reimbursed part of their costs.
The overwhelming majority of Airbnb stays occur without issue and we offer protections to guests and hosts in the rare instance that something goes wrong.
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