The company's terms and conditions note that it can bill you for what we determine in our sole discretion are excessive stains, trash, dirt, soilage, odors or pet hair.
Budget went overboard here. As far as I can see, there's no excessive anywhere—just kid footprints and some dirt in the footwells.
Budget's director of marketing stated, 'the vehicle did require additional cleaning... we did refund the charge in full as a gesture of goodwill.'
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