Jonathan Schlefer from Jamaica Plain, Mass., ordered a refrigerator from Sears online, but after two months and multiple delayed notifications, he still hasn't received it. Despite being told he would receive updates regarding a new delivery date, he got no calls. Attempts to contact Sears through various channels yielded no results. The article emphasizes Sears' lack of communication and highlights potential supply chain issues causing these customer service failures. Ultimately, Schneider seeks a refund to purchase the refrigerator elsewhere, citing the unacceptable service he received during the process.
"Sears should have delivered your refrigerator when it promised to within two weeks. Delays can happen, but when they do, it's on the company to update the customer."
"It appears that in your case, Sears completely failed to keep you posted. Quite the opposite, actually. It claimed to have delivered your appliance even though it hadn't."
Collection
[
|
...
]