"We tend to look for answers where it's easy to search, not necessarily where the truth lies."
"The impact of L&D might be hidden in difficult-to-access data sources like performance dashboards and customer satisfaction scores."
The article highlights the 'streetlight effect' in Learning and Development (L&D), where professionals measure easily accessible metrics like course completion instead of truly impactful ones. By focusing on metrics such as attendance and smile-sheet surveys, L&D teams might overlook significant indicators of performance improvement that require deeper analysis. This common bias leads to superficial evaluations of training effectiveness, urging L&D professionals to seek out harder-to-access data that reflects real organizational impact and value.
#learning-and-development #performance-measurement #data-analysis #streetlight-effect #training-effectiveness
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