"When leaders avoid hard conversations, they may sidestep short-term backlash, but they also create deeper problems inside the organization, including confusion, mistrust, uneven standards, and performance issues that are harder to fix later."
"The cost to your soul of remaining silent is not something you need to pay."
"Too many leaders today withhold criticism to protect others' feelings or their own reputation. The result... is an endless 'silence and rage cycle': an employee underperforms, leaders seethe quietly, nothing changes, and results in frustration."
HR leaders often hesitate to address difficult topics like layoffs and DEI, believing silence is safer. Kim Scott argues that avoiding tough conversations leads to confusion, mistrust, and performance issues. She emphasizes that the real cost of silence is not just reputational but also affects the organization's integrity. Scott suggests adapting language around sensitive topics and highlights the dangers of withholding honest feedback, which can create a cycle of frustration and underperformance. For CHROs, silence is not a neutral choice and can exacerbate existing problems.
Read at Fortune
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