"“We can teach you the hospitality business,” he told Fortune. “But do you have an attitude and a willingness to serve people? Because that's the business we're in, and it's hard work, and it's not sexy in many respects, but it's good work and there's a lot of dignity in it.”"
"Attitude-first hiring is a philosophy echoed by business leaders, from billionaire entrepreneur Mark Cuban to Amazon CEO Andy Jassy, both of whom have emphasized that culture fit and willingness to learn can often outweigh other weaknesses. Alexander said that the same mindset has shaped how he evaluates talent inside hospitality, where technical skills can be taught but service orientation cannot."
"One area likely to thrive regardless of the outcome: hospitality. And according to Kurt Alexander, president of Omni Hotels & Resorts-which operates over 50 properties across North America-landing a job in the field may be more accessible than it seems. The catch? You have to bring the right attitude."
Hospitality is positioned as a career area likely to remain valuable as work becomes more optional. As new workers enter the job market, AI-proof career paths are being sought, and hospitality is highlighted as accessible. Omni Hotels & Resorts leadership emphasizes attitude-first hiring, focusing on whether candidates are willing to serve people and can handle hard, dignified work. Technical skills are considered teachable, while service orientation is treated as essential and difficult to replace. The approach aligns with broader business views that culture fit and learning willingness can outweigh other gaps. Kurt Alexander’s career path includes shifts from sports aspirations to finance and accounting, then progression into strategic planning and executive leadership at Omni.
Read at Fortune
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