In today's engineering environment, knowledge silos impede productivity and onboarding, leading to delays in incident response and compliance issues. An illustrative case involves a new on-call engineer who, faced with a 2 AM alert about performance problems, struggles due to unfamiliarity with the codebase and third-party services. This scenario emphasizes the necessity of centralized knowledge repositories. New Relic Catalogs provide a solution by automatically discovering and cataloging service metadata, enhancing contextual awareness for teams and ultimately streamlining operations and onboarding.
A newly hired on-call engineer struggles with an unfamiliar codebase during an incident, highlighting the need for better documentation and knowledge accessibility.
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