GenAI Can Help Companies Do More with Customer Feedback
Briefly

from Harvard Business Review9 months ago
Companies struggling to deploy AI should focus on 'voice of the customer' apps, simpler than employee use cases, with clear financial gains.
Harvard Business Reviewhttps://hbr.org/2024/04/genai-can-help-companies-do-more-with-customer-feedback
Generative AI is effective for transcription, summarization, sentiment analysis in responding to customer input, aiding in customer satisfaction enhancement.
Harvard Business Reviewhttps://hbr.org/2024/04/genai-can-help-companies-do-more-with-customer-feedback
Read at Harvard Business Review
#ai-applications #voice-of-the-customer #generative-ai #customer-satisfaction
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