The study finds that leaders alternating between abusive and ethical behaviors create more uncertainty and emotional exhaustion among employees, leading to greater performance detriments than abuse alone.
This 'Jekyll and Hyde' leadership style undermines employee morale and reduces their willingness to perform organizational citizenship behaviors while increasing chances of counterproductive work behavior.
To be successful, leaders must exhibit consistent ethical behavior; only those who embody steadiness will foster high-performing teams over time.
The impact of a leader's inconsistency in behavior can lead employees to feel drained, affecting their performance and engagement with the organization.
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