How to Structure Customer Service Calls to Boost Satisfaction and Sales
Briefly

from Harvard Business Review7 months ago
The timing of language matters in customer interactions. Using warmer language at the start and finish increases customer satisfaction and purchase volume.
Harvard Business Reviewhttps://hbr.org/2024/07/how-to-structure-customer-service-calls-to-boost-satisfaction-and-sales
Contrary to common practices, showing competence with problem-solving language should be reserved for the middle of a customer conversation.
Harvard Business Reviewhttps://hbr.org/2024/07/how-to-structure-customer-service-calls-to-boost-satisfaction-and-sales
Language optimization is vital in market interactions for salespeople, leaders, and customer service agents to manage customer experience and make informed decisions.
Harvard Business Reviewhttps://hbr.org/2024/07/how-to-structure-customer-service-calls-to-boost-satisfaction-and-sales
Harvard ManageMentor offers online leadership training, including courses like Customer Focus, to enhance skills and earn badges for career advancement.
Harvard Business Reviewhttps://hbr.org/2024/07/how-to-structure-customer-service-calls-to-boost-satisfaction-and-sales
Read at Harvard Business Review
#customer-satisfaction #language-optimization #sales-strategies #customer-service #leadership-training
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