The article discusses the inevitability of workplace tensions and distinguishes between healthy and unhealthy conflicts. Healthy conflict promotes teamwork, innovation, and trust among team members, while unhealthy discord can hinder progress and create division. To foster healthy conflict, leaders should normalize disagreements, name positive tensions, separate people from problems, and maintain calm. The narrative of Sam illustrates the impact of unresolved conflict and the inadequate response to a situation where team members are at odds over a critical project, resulting in unproductive tensions.
Tensions are inevitable in the workplace, but there is a difference between healthy and unhealthy conflicts. Healthy conflict promotes teamwork and builds trust.
Healthy team conflict moves a team towards its goals, while unproductive conflict holds a team back, necessitating strategies to encourage constructive disagreements.
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