DENVER, CO - DECEMBER 28: Travelers search for their suitcases in a baggage holding area for Southwest Airlines at Denver International Airport on December 28, 2022 in Denver, Colorado.More than 15,000 flights have been canceled by airlines since winter weather began impacting air travel on December 22. (Photo by Michael Ciaglo/Getty Images) (Photographer: Michael Ciaglo/Getty Images North America)Four days before Christmas, Southwest Airlines Co.'s vice president of ground operations Chris Johnson issued an urgent memo to employees at the Denver airport.
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