"A hotel is never finished. We learned that a long time ago," Bill Kelly of Kelly's Resort in Co Wexford, which topped last year's Hot 100, once told me. This statement encapsulates the ever-evolving nature of hospitality, where improvement and adaptation are crucial for success in the competitive hotel industry. It reflects the continuous effort required to meet guest expectations and stay relevant in a changing market.
"If you stand still, you're gone," said John Courtney of The Victoria in Killarney, this year's highest new entry. He made this statement casually while attending to a guest's luggage, exemplifying how the hotel industry mandates constant innovation and engagement. This motto highlights the importance of progress and the dangers of complacency, urging hospitality providers to consistently enhance their offerings for a satisfying guest experience.
Collection
[
|
...
]