TikTok confirmed that it has laid off less than 500 employees in Malaysia, primarily from its content moderation division, which will increasingly depend on AI.
The company acknowledged that the bulk of the layoffs were due to a shift towards more reliance on AI for content moderation, stating that its current mix includes human moderators.
About 80% of content removed from TikTok's app is flagged by AI systems; the company appears to be focusing on improving AI efficiency in moderation.
TikTok's moderators traditionally take into account more context and nuance that AI might miss, indicating the ongoing importance of human input in content moderation.
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