So you introduced an AI chatbot for customers - here's why they probably hate it
Briefly

from ITPro1 month ago
Consumers increasingly seek to bypass AI chatbots, resorting to 'hacks' to connect with human representatives for more effective customer care, per ServiceNow's Consumer Voice Report 2024.
ITProhttps://www.itpro.com/technology/artificial-intelligence/so-you-introduced-an-ai-chatbot-for-customers-heres-why-they-probably-hate-it
Pushback against AI chatbots signals the need for businesses to improve implementation and alignment to enhance customer experience, as highlighted by CEO Gregor Hofer of Rapport.
ITProhttps://www.itpro.com/technology/artificial-intelligence/so-you-introduced-an-ai-chatbot-for-customers-heres-why-they-probably-hate-it
Read at ITPro
#ai-chatbots #customer-care #consumer-behavior #automated-systems #customer-experience
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