Salesforce has implemented AI tools to optimize its workforce, leading to reduced hiring in certain divisions. This shift allowed the company to reassign 500 customer service employees, resulting in a $50 million cost saving. As a result, fewer software engineers are needed, allowing for increased productivity. Meanwhile, Salesforce aims to hire 22% more salespeople to promote its AI products. This trend mirrors practices across the tech industry, with projections suggesting that AI may impact 300 million jobs globally by 2030.
Salesforce's chief financial officer Robin Washington highlighted that AI tools have significantly reduced their hiring needs, leading to a reallocation of 500 customer service positions this year.
The implementation of AI at Salesforce produced $50 million in savings, allowing the company to focus on hiring more salespeople to enhance their AI product sales.
Miguel Milano, Salesforce's chief revenue officer, stated that the company plans to increase its sales staff by 22% as it continues to pivot towards AI-driven offerings.
With predictions from Goldman Sachs indicating that AI could impact 300 million jobs by 2030, other tech firms are similarly adjusting their workforce strategies.
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