Salesforce's new AI agents can manage customer interactions and scheduling for just $2 per conversation, raising concerns about job displacement for customer service roles.
Marc Benioff, CEO of Salesforce, highlighted ambitions for a billion AI agents to replace human labor, capitalizing on automation in customer service.
Klarna, employing a similar strategy, has reduced its workforce significantly while relying on AI, demonstrating a broader trend in corporate hiring freezes.
Sebastian Siemiatkowski of Klarna explained this innovative model by asserting, 'Not only can we do more with less, but we can do much more with less,' emphasizing the efficiency AI brings.
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