One third of consumers would prefer working with AI agents for faster service
Briefly

from ZDNET4 months ago
According to Salesforce's survey, 72% of consumers trust companies less than they did a year ago, while 60% believe that advances in AI make trust even more crucial.
ZDNEThttps://www.zdnet.com/article/one-third-of-consumers-would-prefer-working-with-ai-agents-for-faster-and-smarter-service/#ftag=COS-05-10aaa0j
Gartner predicts that by 2028, 15% of everyday work decisions will be made autonomously by agentic AI, highlighting a significant shift in how businesses operate.
ZDNEThttps://www.zdnet.com/article/one-third-of-consumers-would-prefer-working-with-ai-agents-for-faster-and-smarter-service/#ftag=COS-05-10aaa0j
Among AI users, 54% express distrust in the data used to train AI systems, indicating a significant need for transparency and reliability in AI deployments.
ZDNEThttps://www.zdnet.com/article/one-third-of-consumers-would-prefer-working-with-ai-agents-for-faster-and-smarter-service/#ftag=COS-05-10aaa0j
Consumers expect companies to provide seamless interactions, with 69% demanding consistency across departments and many willing to abandon brands due to poor customer service experiences.
ZDNEThttps://www.zdnet.com/article/one-third-of-consumers-would-prefer-working-with-ai-agents-for-faster-and-smarter-service/#ftag=COS-05-10aaa0j
Read at ZDNET
#consumer-trust #agentic-ai #workplace-trends #customer-experience
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