Nearly four in five of the companies diving headlong into generative AI are seeing a positive return on their investment, according to results of a new ServiceNow study.
What separated the companies ServiceNow identified as "pacesetters" was that they are looking not only at the technology options but also at how to redefine how they do business.
"Mode one - incremental improvements to existing ways of working. Mode two - redesigning departments, jobs, the organization in an AI pervasive world." - Chris Bedi
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