"When you talk about AI, contact centers and customer experience, I think that's the best use case to illustrate return on investment... Every few seconds that an agent saves in documenting the results of the call... represents value."
"At Mitel, we have been implementing what we call the 'virtual agents.' Essentially, these are combinations of AI assistants... They answer some calls, collect some data, provide the resolution of the call without going to a live person."
"Generative AI... has transformed everything. It becomes way simpler to have an agent that can be a companion for the representative throughout the whole call and throughout the engagement."
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