#contact-centers

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TechCrunch
1 month ago
Artificial intelligence

Level AI applies algorithms to contact center pain points | TechCrunch

AI-powered tools by Level AI improve productivity in contact centers by automating tasks and providing insights for both managers and agents. [ more ]
ComputerWeekly.com
9 months ago
Business intelligence

Eir Ireland transforms contact centres to enhance customer experience | Computer Weekly

Eir has announced a partnership with NTT Data and Genesys to transform customer experience.
The partnership aims to enhance contact centers and improve interactions between customers and the company.
The implementation of new technology, such as chatbots and unified agent desktop, will improve customer service. [ more ]
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