Since taking the helm at Genesys in 2019, CEO Tony Bates has aimed to position the company at the forefront of technological advancements, particularly in agentic AI. With the launch of Cloud AI Studio, Genesys introduces a platform empowering businesses to easily build AI-driven customer interaction tools without coding. This innovation highlights the trend towards automation and functional AI agents capable of handling tasks autonomously, aligning with Bates' track record of steering companies through technological transformations.
Bates is steering Genesys to the forefront of what may be the next defining wave of enterprise technology: agentic AI.
Today, Genesys launched Cloud AI Studio, a new platform designed to help businesses create, manage, and scale AI-powered customer experiences.
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