Artificial intelligence is projected to significantly impact the job market, displacing approximately 85 million jobs while creating 97 million new roles, according to the World Economic Forum. Fast-food giants like McDonald's are leading the trend, investing in technology such as AI-driven drive-throughs and smart kitchen equipment. While this enhances efficiency and accuracy in orders, it raises concerns about job security for the company's 1.9 million global employees, particularly those in franchise-operated outlets. The shift towards automation highlights the tension between technological advancement and workforce stability.
McDonald's is giving its 43,000 restaurants a technology makeover, starting with internet-connected kitchen equipment, artificial intelligence-enabled drive-throughs and AI-powered tools for managers.
According to the World Economic Forum, AI will "displace" 85 million jobs worldwide but create 97 million new ones, specifically noting retail and cashier roles at risk.
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