Artificial intelligence, while trained on human-generated content, inevitably inherits biases present in human writing. In recruitment, this exacerbates existing biases from traditional processes. However, technologies like Employment Hero's SmartMatch aim to mitigate these biases by removing identifiable features such as gender or age. Despite this progress, challenges remain, as AI often lacks the nuanced understanding humans have for interpreting soft skills in candidates. This raises concerns on the effectiveness of AI in capturing the full spectrum of candidate abilities during the hiring process.
Artificial intelligence trained on human content inevitably inherits biases. In recruitment, AI can help reduce biases, but it struggles with understanding nuances and soft skills inherent in human candidates.
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