Irish-founded unicorn Intercom ditches ChatGPT for Anthropic's Claude
Briefly

"Since integrating generative AI into customer service queries, Intercom has doubled the volume of support it handles while maintaining staff size, showing early success in AI deployment."
"We look at millions of answers and what we see is that Claude consistently performs better on a broad range of queries, enabling us to enhance customer experience significantly."
Read at Fortune Europe
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