While his favorite Wendy's menu item is the spicy chicken nuggets, Spessard has always craved finding fresh ways to infuse technology into restaurants.
The AI voice ordering feature is powered by Google Cloud's large language model, processes orders in English and Spanish, and intends to give crew members more time to prepare food.
Everything that we're doing is prioritized through the lens of the customer and the crew. How do we make both of their experiences better, in parallel?
The initial test in Columbus showed that the AI-enabled drive-thru service times were 22 seconds faster than the average in the region.
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