How Simplyhealth is using Salesforce's take on generative AI to boost email response times | Computer Weekly
Briefly

We have consciously made the decision to take a test-and-learn approach to rolling out this capability, and we will grow our knowledge base slowly and carefully with the intention of incorporating more questions  Dan Eddie, Simplyhealth
We have been honest and transparent with our customers, notifying them that the tool helps provide responses.” Dan Eddie, Simplyhealth
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