The technology - which produces insights in natural language based on learning and analyzing patterns from massive amounts of data - offers a vast opportunity for public sector organizations to remove friction from their operations, capture institutional knowledge, and provide a better experience for both employees and constituents.
Public agencies, which often deal with sensitive information and face legal restrictions on sharing data, need to ensure that confidential information doesn't get exposed in open large language models. Generative AI models in government also need to produce fair, accurate, and transparent results.
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