Performance reviews evoke strong emotions due to perceived subjectivity and lack of fairness. A Gallup survey highlighted widespread dissatisfaction, showing only 22% of workers find their review process just. As both employees and management perceive flaws, AI-driven solutions have emerged, promising improvements. However, concerns over AI potentially replacing human bias and the complexity of evaluating performance remain. Expert Bryan Ackerman emphasizes the need for clarity on goals when integrating AI to address specific issues rather than assuming it will be a catch-all solution.
When considering introducing AI into performance reviews it's important to start by asking the right questions: What is the fundamental thing we're trying to change?
While most people would agree that it's good to have a tool to measure performance, very few believe the current performance review system is working.
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