Google has announced new features and expanded availability of Google Gemini for workplace users, enhancing AI capabilities in customer service and offering improved administrative controls.
Google's Gemini app now includes integrated administrative settings for Workspace Business, Enterprise, and Frontline users, allowing for enhanced data protection and control over AI outputs.
The Customer Engagement Suite with Google AI is designed for omni-channel contact centers, leveraging Gemini 1.5 Flash to deliver more actionable insights and improve customer service.
With Gemini available in over 230 countries, Google is betting on generative AI as a versatile solution for customer engagement, particularly in enhancing traditional contact center functionalities.
Collection
[
|
...
]