Adam Preset, VP analyst at Gartner, emphasized that everyday AI technology is designed not just as a tool, but as a collaborator for employees, fundamentally altering workplace dynamics.
According to Preset, everyday AI is expected to evolve, moving from basic functionalities such as sorting conversations to more advanced capabilities, like generating reports with little input required from workers.
While everyday AI is currently experiencing high expectations, the digital employee experience is currently in a state of disillusionment, reflecting a mismatch between investment and actual results.
Gartner suggests that embracing everyday AI will lead to productivity enhancements, stating, 'Most transformative innovations maturing in two to five years will support the optimization of technology, talent, and business outcomes.'
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