Salesforce's AI customers are divided into those interested in turnkey AI deeply integrated into workflows and sales, service, and marketing professionals utilizing AI technologies in their roles.
Efficiency is a primary target for Salesforce by reducing research time and enabling AI technologies like generative AI to handle exceptions within enterprise workflows.
Salesforce combines generative AI with enterprise workflows to enhance productivity, exemplified by dynamically adjusting chatbot responses based on real-time task instructions.
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