Corporate America has seen a surge in AI adoption, with Ramp's AI Index indicating a plateau at 41% as of May. Large businesses lead in AI deployment at 49%, but smaller companies lag. While the index's methodology has limitations, it signals growing caution. Companies are realizing the boundaries of current AI capabilities, as seen with Klarna's retraction on replacing human support with AI due to service quality issues. Reports have emerged of companies ditching generative AI pilots, increasing from 17% to 42% in the past year, indicating a critical reassessment of AI investments.
As adoption of AI products stalls at 41%, companies are grappling with the shortcomings of current technology, leading to an increase in abandoned generative AI pilot projects.
Last month, Klarna was forced to rehire support agents after AI replacements resulted in a decline in customer service quality.
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