Research from Juniper indicates strong growth in conversational AI, with revenues expected to rise from $14.6 billion in 2025 to over $23 billion by 2027. This increase is largely driven by organizations recognizing the advantages of agentic AI, which automates services and reduces the need for human involvement. For effective implementation, tight integration with business support systems is crucial, and careful moderation of AI outputs is necessary to build trust and prevent issues.
The growth in the use of conversational AI shows no sign of slowing, with global revenue predicted to climb from $14.6 billion in 2025 to over $23 billion by 2027.
Organizations are beginning to understand the benefits of implementing agentic AI, which automates tasks like service inquiries, thereby lessening the dependence on human agents.
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