In February 2024, a Canadian court ordered Air Canada to pay damages to a customer after the company's virtual AI assistant gave the customer incorrect information regarding bereavement pricing for tickets.
AI exploitation goes beyond misinformation and audio fakes and can target company data, personal information, surveillance images and more. In many ways, AI is in its infancy in terms of supply, use, legislation and guidance surrounding protective frameworks.
AI automates business tasks and has the ability to sift through a lot of data. But, for all AI does to help, attackers or bad actors are also exploiting the technology and using it to their advantage.
In order to adapt and change as AI rapidly continues to evolve, it's imperative that security professionals understand how AI is being used both by their organization and against it.
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