Like its peers, Newrez uses AI for call center reps to better service customers. In-house tech, chatbot creation, and partnerships optimize processes and data management for enhanced customer experiences.
Technology flexibility allows Newrez to swiftly transition 725,000 loans. Strategic in-house tech development and vendor partnerships aid in data management and operational control.
Newrez focuses on customer experience, cost savings, and ROI through AI integration. Balancing in-house tech, partnerships, and data security remains crucial for success.
Newrez President Baron Silverstein underscores the importance of leveraging AI to enhance customer service experiences and drive operational efficiencies for mortgage companies.
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